Return & Refund Policy | Creams.ng

Thank you for shopping with Creams.ng. We value your trust and strive to deliver only authentic, high-quality skincare, beauty, and personal care products. Please read our Return & Refund Policy carefully before placing an order.

1. General Policy

Due to the nature of skincare and beauty products, we cannot accept returns or refunds for opened or used items for health and safety reasons.
We only accept returns or issue refunds if:

  • The wrong product was delivered.
  • The product was damaged or defective upon delivery.
  • The order was incomplete or missing items.

2. Conditions for Returns

To qualify for a return or refund:

  • The product must be unused, unopened, and in its original packaging.
  • You must notify us within 24 hours of receiving your order.
  • Proof of purchase (order number and receipt) must be provided.
  • You may be required to submit photos or videos of the damaged/wrong product for verification.

3. Non-Returnable Items

We cannot accept returns for:

  • Opened or used skincare, cosmetics, and beauty products.
  • Items purchased on sale or clearance.
  • Products damaged due to customer mishandling after delivery.

4. Refund Process

Once your return request is approved:

  1. The product will be collected or returned to our warehouse.
  2. A refund or replacement will be processed within 3–5 business days.
  3. Refunds will be issued through your original payment method or as store credit (if preferred).

5. Exchange Policy

If you receive a wrong or damaged product, you may request an exchange instead of a refund, subject to stock availability.

6. Shipping Costs

  • Shipping costs are non-refundable unless the error was caused by Creams.ng.
  • Customers are responsible for return shipping fees if they choose to return a product for reasons other than damage or error.

7. How to Request a Return or Refund


📧 Email: [email protected]
📞 Phone: +234 (0) 7078428723
🌐 Website: www.creams.ng
Please include:

  • Your order number
  • A brief description of the issue
  • Photo or video evidence (if applicable)

Our support team will guide you through the process.

8. Policy Updates

We may update this policy periodically to ensure the best shopping experience. Updates will be posted on this page, and continued use of Creams.ng means you accept these changes.