At creams.ng, delivery charges depend on your location and the weight of your order.

• Within Lagos: Standard delivery fee starts from ₦1,500.

• Outside Lagos: Delivery fees vary based on distance and courier rates, usually between ₦2,000 – ₦4,000.

• Free Delivery: Available on selected products and promotions (check product page for details).

All delivery costs are clearly shown at checkout before you confirm your order.

At creams.ng, we offer safe and convenient payment options for all customers. You can pay for your orders using:

• Debit/Credit Cards – Visa, MasterCard, and Verve.

• Bank Transfer – Pay directly from your bank account.

• Pay on Delivery (POD) – Available in select locations.

• Online Payment Gateways – Secure payments through trusted platforms like Paystack or Flutterwave.

All transactions are processed securely to protect your personal and payment information.

At creams.ng, we work hard to ensure you receive your orders quickly and safely.

• Within Lagos: Delivery usually takes 1–2 working days after order confirmation.

• Outside Lagos: Delivery typically takes 2–5 working days, depending on your location and courier service.

• Pre-order or bulk items: May take a little longer; estimated delivery time will be shared during checkout.

You’ll receive a tracking update once your order has been shipped, so you can monitor your delivery in real time.

Yes, shopping at creams.ng is completely safe and secure. We use SSL encryption technology to protect your personal and payment information during checkout.

All transactions are processed through trusted and secure payment gateways like Paystack and Flutterwave. Your data is never shared with third parties and is stored in compliance with data protection laws.

You can shop with confidence knowing that your privacy and security are our top priorities.

Once you place an order on creams.ng, here’s what happens next:

1. Order Confirmation: You’ll receive an email or SMS confirming your order details.

2. Processing: Our team prepares your items for dispatch and verifies payment.

3. Shipping: Your package is handed over to our trusted delivery partners.

4. Tracking: You’ll get a tracking number or delivery update so you can monitor your order.

5. Delivery: Your order is delivered to your doorstep within the stated delivery time.

If you have any questions during the process, our customer support team is always ready to assist.

Yes, every order placed on creams.ng comes with an official invoice.

• You’ll receive a digital invoice by email or SMS immediately after your order is confirmed.

• A printed invoice is also included in your delivery package for your records.

Your invoice contains all important details — product names, quantities, prices, delivery fees, and total amount paid — for easy reference and warranty purposes.