Terms & Conditions | Creams.ng

Welcome to Creams.ng.
By accessing or using our website (www.creams.ng) and purchasing our products, you agree to be bound by the following Terms & Conditions. Please read carefully before shopping with us.

1. General Information

  • This website is operated by Creams.ng, an online beauty and personal care retailer based in Nigeria.
  • By using our services, you confirm that you are at least 18 years old or have the consent of a parent/guardian.
  • We reserve the right to update, modify, or change these Terms & Conditions at any time without prior notice.

2. Use of the Website

You agree to use this website for lawful purposes only. You must not:

  • Submit false or misleading information.
  • Engage in fraudulent activities or violate any laws.
  • Interfere with the site’s security features, servers, or networks.

3. Product Information and Pricing

  • All products sold on Creams.ng are authentic and sourced from trusted brands.
  • Prices are displayed in Nigerian Naira (₦) and are subject to change without notice.
  • We reserve the right to limit quantities or refuse orders at our discretion.

4. Orders and Payments

  • Orders are confirmed only upon successful payment or approved pay-on-delivery (where available).
  • You are responsible for providing accurate shipping and billing information.
  • We accept major Nigerian payment options (debit cards, bank transfers, etc.).

5. Shipping and Delivery

  • We deliver nationwide across all 36 states in Nigeria.
  • Same-day delivery is available in Lagos; other states take 2–3 business days.
  • Delivery timelines are estimates and may be affected by unforeseen circumstances beyond our control.
  • Shipping fees are calculated at checkout.

6. Returns, Refunds & Exchanges

  • Due to health and safety reasons, opened or used items cannot be returned.
  • Refunds or exchanges are only offered if:
    • The wrong item was delivered
    • The product arrived damaged or defective (reported within 24 hours)
  • For details, see our Return & Refund Policy.

7. Intellectual Property

  • All content on this website, including images, logos, product descriptions, and text, is owned by Creams.ng or its licensors.
  • You may not copy, reproduce, or distribute content without our written permission.

8. Limitation of Liability

  • Creams.ng is not responsible for damages caused by incorrect use of products, shipping delays, or third-party logistics issues.
  • Customers are advised to read and follow manufacturer instructions before using products.

9. Privacy and Data Protection

  • We are committed to protecting your personal information.
  • Please refer to our Privacy Policy for details on how we collect, use, and secure your data.

10. Third-Party Links

Our site may contain links to third-party websites. Creams.ng is not responsible for the content, policies, or practices of external websites.

11. Termination of Services

We reserve the right to suspend or terminate your account if we suspect fraudulent activities, abuse of services, or violation of these terms.

12. Governing Law

These Terms & Conditions are governed by the laws of the Federal Republic of Nigeria. Any disputes will be resolved under Nigerian law.

13. Contact Us

For questions about these Terms & Conditions, please reach us:
📧 Email: [email protected]
📞 Phone: +234 7078428723
🌐 Website: www.creams.ng